卡尔加里-剑桥指南在急诊科护生沟通技巧培训中的应用

目的探讨卡尔加里-剑桥指南(下称指南)在急诊实习护生沟通技巧培训中的应用效果。方法将急诊科实习护生63名按入科实习时间分为观察组(32例)和对照组(31例),观察组接受指南进行沟通技巧的培训,对照组接受常规沟通指导;采用护患沟通满意度调查问卷A、B卷调查两组护生所服务的患者和两组护生的沟通满意度情况。结果观察组患者护患沟通总体满意度和11个条目(除外"保护隐私")显著优于对照组(P<0.05,P<0.01);观察组护生沟通总体满意度及沟通过程中的8个条目(除外"有礼貌、尊重患者"及"保护隐私"等4个条目)显著优于对照组(P<0.05,P<0.01)。结论指南可有效提高急诊患者及实习护生对沟通过程的满意度。

Application of the Calgary-Cambridge guideline to communication skills training for nursing students practising in emergency room

Objective To evaluate effects of the Calgary-Cambridge guideline applied to communication skills training for nursing students practising in emergency room. Methods Sixty-three nursing students practising in emergency room were assigned to an observation group of 32 and a control group of 31 according to chronological order receiving either communication skills training guided by the Calgary-Cambridge guideline or routine training.Patient satisfaction with students′ communication and students′ sa-tisfaction were evaluated by using version A and B questionnaires regarding to satisfaction with nurse-patient communication. Results Total patient satisfaction and satisfaction with 11 items(except protection of patient privacy) in the observation group were significantly higher than those in the control group(P<0.05,P<0.01);students′ total satisfaction and satisfaction with 8 items(except 4 items as politeness and respect for patients,protection of patient privacy,etc) in the observation group were significantly higher than those in the control group(P<0.05,P<0.01). Conclusion The Calgary-Cambridge guideline applied to communication skills training can promote both patients′ and students′ satisfaction with communication.