基层卫生服务患者满意度调查

目的 分析广州基层卫生服务机构患者就诊满意度现状,为加强基层政策在广州地区的落实提供参考依据.方法 通过随机抽取广州8个社区卫生服务中心,向300名就诊患者派发调查问卷,采用SPSS 19.0数据分析软件进行主成分与因子分析.结果 运用因子分析法,筛选出7个主要因子,分别是沟通因子、态度因子、经济因子、候诊时间因子、设备因子、适诊医师因子与可及性因子,模型总体方差贡献率80.272％.结论 医患沟通需强化,工作态度需改善,候诊时间要缩短,就诊经济压力大,设备认可度较高,科室划分不全面,空间可及性待提高.

Survey on Patients' Satisfaction with Primary Health Service

Objective To analyze the status quo of patients' satisfaction with primary health service and provide a reference for the implementation of the health service policy in Guangzhou.Methods Random sampling method was used to select 8 community health service centers in Guangzhou, where questionnaires were distributed to 300 patients.The principal components and factor analysis were performed with SPSS19.0 data analysis software.Results With factor analysis, seven main factors were identified, including communication, attitude, economy, waiting time, equipment, suitable doctor and access to service.The overall variance contribution rate of the model is 80.272％.Conclusion Doctor-patient communication should be strengthened;work attitude should be improved;and waiting time should be shortened.There exist high economic pressure, high equipment acceptance, unreasonable division of departments, and limited access to service.