| 信息化下入院服务全流程再造 |
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| 引用本文： | 余江,胡琳,王琦,李军,张玲,张云福,周来新. 信息化下入院服务全流程再造[J]. 解放军医院管理杂志, 2017, 24(7). DOI: 10.16770/J.cnki.1008-9985.2017.07.017 |
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| 作者姓名： | 余江 胡琳 王琦 李军 张玲 张云福 周来新 |
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| 作者单位： | 1. 第三军医大学新桥医院门诊部,重庆,400037;2. 第三军医大学新桥医院医教部,重庆,400037;3. 第三军医大学新桥医院信息科,重庆,400037 |
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| 基金项目： | 重庆市社会科学规划项目 |
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| 摘 要： | 目的 优化入院服务流程,提高医疗服务质效,提升就医体验.方法 运用系统理论和流程管理理论,基于信息化支撑再造入院服务全流程.结果 信息化入院服务全流程再造实现一站式入院服务,缩短患者及家属时间,减少患者折返,提升床位使用率和患者满意度.结论 基于信息化支撑的入院服务全流程为优化、改善医疗服务提供借鉴.
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| 关 键 词： | 入院服务 流程再造 信息化 |
Practice of the Comprehensive Informational Reengineering of Admission Service Process |
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| YU Jiang,HU Ling,WANG Qi,LI Jun,ZHANG Ling,ZHANG Yunfu,ZHOU Laixin. Practice of the Comprehensive Informational Reengineering of Admission Service Process[J]. Hospital Administration Journal of Chinese People's Liberation Army, 2017, 24(7). DOI: 10.16770/J.cnki.1008-9985.2017.07.017 |
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| Authors: | YU Jiang HU Ling WANG Qi LI Jun ZHANG Ling ZHANG Yunfu ZHOU Laixin |
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| Abstract: | Objective To optimize admission service process, to improve efficiency and quality of medical service, and to enhance patients` experience of medical treatment.Methods The concepts of information technology and process management were adopted to achieve one-stop admission service by reengineering the whole process of admission service based on informatization.Results The comprehensive informational reengineering of admission service process helped achieve the one-stop admission service, shortened treatment time of patients and their family, lowered patients` return rate, and improved bed utilization and patients` satisfaction.Conclusion The comprehensive informational reengineering of admission service process provides a reference for optimizing the process and improving medical service. |
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| Keywords: | admission service process reengineering informatization |
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