| 军队医院收费服务质量管理现状及对策 |
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| 引用本文： | 赵雯,苏燕林,王敏.军队医院收费服务质量管理现状及对策[J].解放军医院管理杂志,2008,15(3):291-292. |
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| 作者姓名： | 赵雯 苏燕林 王敏 |
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| 作者单位： | 武警总医院,北京,100039;武警总医院,北京,100039;武警总医院,北京,100039 |
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| 摘 要： | 从医院医疗服务质量管理入手，阐述了军队医院收费服务质量管理的现状。提出针对当前网络环境下收费人员素质特征，实行医疗收费人员准入制，实行收费人员使用管理制度，实行规范化收费、进行按病种定价和付费的尝试，实行三级审核制度、建立完善财务稽核机制，实行综合考评优化激励机制、创立“品牌窗口”，有效地提高收费服务质量整体水平。
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| 关 键 词： | 军队医院 医疗服务质量 发展趋势 |
| 文章编号： | 1008-9985(2008)03-0291-02 |
| 修稿时间： | 2007年12月3日 |
Situation and Strategies of Charge Quality Management in Military Hospitals |
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| ZHAO Wen,SU Yan-lin,WANG Min.Situation and Strategies of Charge Quality Management in Military Hospitals[J].Hospital Administration Journal of Chinese People's Liberation Army,2008,15(3):291-292. |
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| Authors: | ZHAO Wen SU Yan-lin WANG Min |
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| Institution: | ( General Hospital of Armed Hospitals Police Forces, Beijing 100039) |
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| Abstract: | Based on medical quality management,the situation of charge quality in military hospital was discussed, then the strategies was put forward as follows:building enrollment rules of hospital charger,practicing personnel management,standardizing charge,defining price and payment mode,implementing three-classes check rule, and establishing and perfecting quality management mechanisms. |
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| Keywords: | military hospital medical quality trend |
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