Innovative Applications of Patient Experience Big Data in Modern Hospital Management Improve Healthcare Quality |
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Authors: | Xu Ran Feng Zhou Ming Zhong Yang Liu Jun Zhang |
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Institution: | 1Institute for Data Science, Tsinghua University, Beijing 100084, China2Doctor-Patient Experience Research Base, National Health Commission of the People’s Republic of China, Beijing 100044, China3Department of Neurology, Peking University People’s Hospital, Beijing 100044, China |
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Abstract: | It is important for modern hospital management to strengthen medical humanistic care and build a harmonious doctor-patient relationship. Innovative applications of the big data resources of patient experience in modern hospital management facilitate hospital management to realize real-time supervision, dynamic management and scientific decision-making based on patients experiences. It is helping the transformation of hospital management from an administrator’s perspective to a patient’s perspective, and from experience-driven to data-driven. The technological innovations in hospital management based on patient experience data can assist the optimization and continuous improvement of healthcare quality, therefore help to increase patient satisfaction to the medical services. |
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Keywords: | patient experience hospital management big data |
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