| 品质圈活动在提高供应室管理质量中的作用 |
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| 引用本文： | 欧少青,郑淑华,张婉君,谢宛美,曾妙玉.品质圈活动在提高供应室管理质量中的作用[J].南方护理学报,2006,13(5):87-88. |
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| 作者姓名： | 欧少青 郑淑华 张婉君 谢宛美 曾妙玉 |
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| 作者单位： | 广州市芳村区人民医院,供应室,广东,广州,510370;广州市芳村区人民医院,供应室,广东,广州,510370;广州市芳村区人民医院,供应室,广东,广州,510370;广州市芳村区人民医院,供应室,广东,广州,510370;广州市芳村区人民医院,供应室,广东,广州,510370 |
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| 摘 要： | 目的改进供应室质量,推进达标进程。方法供应室内部由几个护士自愿组成一个“圈,”定期举行会议和活动,主动提出、讨论并尝试解决与改善影响工作成效的各种问题。结果实施6个月后,工作质量、服务质量和顾客满意率与实施前比较,经2χ检验,均有显著性差异,P<0.05或<0.001。结论品质圈提高护士的整体素质,完善管理与监控工作,提升服务质量。
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| 关 键 词： | 供应室 品质圈 管理质量 |
| 文章编号： | 1008-9969(2006)05-0087-02 |
| 收稿时间： | 01 26 2006 12:00AM |
| 修稿时间： | 2006年1月26日 |
Roles of Quality Circle Action in Improving Management Quality of the Supply Room |
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| OU Shao-qing,ZHENG Shu-hua,ZHANG Wan-jun,XIE Wan-mei,ZENG Miao-yu.Roles of Quality Circle Action in Improving Management Quality of the Supply Room[J].Nanfang Journal of Nursing,2006,13(5):87-88. |
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| Authors: | OU Shao-qing ZHENG Shu-hua ZHANG Wan-jun XIE Wan-mei ZENG Miao-yu |
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| Abstract: | Objective To improve the quality of supply room persistently and advance the course of attaining goals.Methods The quality circle composed of volunteers from nurses of supply room formed a "nursing circle".Through meeting and activities,they put forward problems which were related to working efficiency,discussed them and tried to solve them.Results There was significant differences in working quality,service quality and customs' satisfactory rate toward disinfection supply service between before and 6 months after implementation of quality circle(P<0.05 or P<0.01).Conclusion Quality circle can improve nurses' holistic quality,perfect management and monitoring and improve the service quality. |
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| Keywords: | supply room quality control circle administration quality |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
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