| 顾客让度价值理论在门诊护理工作中的应用 |
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| 引用本文： | 丁平英,司永贤,吴小妮.顾客让度价值理论在门诊护理工作中的应用[J].现代护理,2004,10(3):252-253. |
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| 作者姓名： | 丁平英 司永贤 吴小妮 |
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| 作者单位： | [1]中山大学附属第一医院特种门诊,510080 [2]北京305医院,510080 |
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| 摘 要： | 目的 从让度价值角度来认识门诊护理服务，提高门诊护理服务竞争力。方法 明确阐述让度价值理论知识，探讨让度价值理论对门诊护理服务的意义和运用。结论 以顾客让度价值理论认识门诊护理服务，用市场价值观给予新的定位，可以从另一个侧面加深对门诊护理工作的认识，从而以一种全新的管理模式提升门诊护理服务的价值。
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| 关 键 词： | 让度价值 病人总成本 病人总价值 门诊 护理服务 |
| 文章编号： | 1009-9689(2004)03-0252-02 |
| 修稿时间： | 2003年5月2日 |
Talking About the Functions of Customer Delivered Value in Nursing of the Outpatient Department. |
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| Ding Pingying,Si Yongxian,Wu Xiaoni..Talking About the Functions of Customer Delivered Value in Nursing of the Outpatient Department.[J].Modern Nursing,2004,10(3):252-253. |
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| Authors: | Ding Pingying Si Yongxian Wu Xiaoni |
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| Abstract: | Objective From the customer delivered value to know nursing of outpatient, increasing competition power of nursing.Methods To expatiate knowledge about the customer delivered value completely, and discuss nursing signification and practice that are affected by CDV. Conclusions To learn nursing of outpatient department by another side, and improve nursing value. |
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| Keywords: | Customer delivered value (CDV) Total customer value Total customer cost Out-patient department Nursing |
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