| Affiliation: | 1. Institute of Health and Wellbeing, Federation University Australia, Melbourne, Victoria, Australia;2. School of Health Sciences, Western Sydney University, Sydney, New South Wales, Australia School of Medicine, Translational Health Research Institute, Western Sydney University, Sydney, New South Wales, Australia;3. Karabena Consulting, Riddells Creek, Victoria, Australia;4. Shoalhaven District Memorial Hospital, Nowra, New South Wales, Australia;5. SA Health, Adelaide, South Australia, Australia;6. Central Australian Health Service, Alice Springs, Northern Territory, Australia |
| Abstract: | Objectives The present study describes the experiences of Aboriginal and/or Torres Strait Islander patients and the factors that shaped their experiences of ED visits in regional settings. Methods This is a qualitative descriptive study. We conducted semi-structured in-depth interviews with Aboriginal and/or Torres Strait Islander patients who used the ED services at three hospitals in New South Wales, Northern Territory and South Australia. We coded the collected data and analysed them using a thematic analysis technique. Results A total of 33 Aboriginal and/or Torres Strait Islander patients participated. Analyses of their experiences revealed four themes, which included: (i) patients' waiting times in ED; (ii) cultural determinants of health; (iii) treatment services; and (iv) safety, security and privacy. Conclusions A holistic approach and a robust hospital commitment to address cultural needs while considering overall health, social and emotional wellbeing, will enhance Aboriginal and/or Torres Strait Islander patients' satisfaction for ED visits. |
