运用平衡计分卡促使医院科学发展的实践探索

目的：借鉴平衡计分卡,从病人、财务、内部流程、学习与成长四个角度综合评估医院和推动医院科学发展.方法：介绍平衡计分卡来源、内容、特点,介绍重庆九院实施平衡计分卡的原因、准备、设立及作用等.结果：从财务、流程、病人、学习与成长四方面进行综合评价：医院业务收入结构更加合理;医院业务收入与当地经济水平适度平衡;员工素质不断提高,医院文化品牌全面提升.结论：平衡计分卡适用于医疗卫生改革,它作为医院的管理工具,可以将医院评价的考核指标做相关性的连接,让医院实施平衡计分卡时,将管理目标与运行成本、医院的发展与病人满意度、医院业务收入与当地经济水平及医疗费用、绩效与品质结合在一起,促进医院科学发展.

Study of Promoting the Hospital Science Development by Balanced Board

Objective:By means of balanced board,we can comprehensively assess the hospital and promote the hospital science progress from four aspects such as patient,finance,interior procedure,and the study and development.Method: Introducing the source content and character of the balanced board;Introducing the reason,qualification,instruction and effect for ChongQing NO 9 Hospital to apply the balance board.Result: We assessed the balance board from finance,interior procedure,patient,study and development: The hospital's operation income structure was more reasonable;the hospital's income is equal to the economic development;the medical staff's quality had been improved;the civilization and brand of hospital were generally promoted.Conclusion:Balance board can be used in the medical treatment and health care reformation.As a management method of hospital it can be combined with the hospital assessment items.When the hospital employs the balanced board,we can combine the management object and management cost,the development of hospital and patients' satisfaction,hospital income and local economical level as well as fee for medical treatment,performance and quality in order to promote the development of hospital.