| 银医合作模式下一站式服务对门诊流程优化改造的研究 |
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| 引用本文： | 孟君,徐岚,许健,李先锋,吴韬.银医合作模式下一站式服务对门诊流程优化改造的研究[J].中国医院,2012,16(2):15-18. |
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| 作者姓名： | 孟君 徐岚 许健 李先锋 吴韬 |
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| 作者单位： | 上海交通大学医学院附属新华医院,200092 上海市杨浦区 |
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| 基金项目： | 2010年上海市申康医院发展中心科研项目( |
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| 摘 要： | 目的:探索在综合医院为患者及家属提供简便、快捷、优质的服务,同时将"一站式服务"的内涵不断延伸。方法:将门诊服务内容不断整合、优化,改进服务流程。结果:通过"一站式服务"实践与持续改进,为患者提供科学、方便、人性化的服务流程。结论:"一站式服务"的理念与形式在医院值得推广使用。
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| 关 键 词： | 一站式服务 实名制预储值账户 门诊流程 |
The Research on the process optimization of outpatient department based on one-stop service under the cooperation of bank and hospital |
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| Institution: | MENG Jun,XU Lan,XU Jian,et al Xin Hua Hospital affiliated to Shanghai Jiao Tong University School of Medicine,No.1665 Kong Jiang Road,Shanghai,200092,PRC |
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| Abstract: | Objective:Explore how to provide simple,fast,qualified service for the patients and their families in hospital and push and extend "One-stop service" concept and application to more medical process.Methods:Out-patient services process will continue to be integrated and optimized.Results:Through the practice of "one-stop service" and continuous improvement,hospital can provide patients with scientific,convenient,personalized service processes.Conclusion:The concept and application of "One-stop service" used in hospitals should be promoted and extended. |
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| Keywords: | One-stop service real-name system of prepayments the process of outpatient department |
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