| 临床科室护士对静脉用药调配中心服务满意度调查 |
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| 引用本文： | 夏英华,郁红星,顾家萍,朱建英,毛燕君.临床科室护士对静脉用药调配中心服务满意度调查[J].中国护理管理,2013(9):92-94. |
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| 作者姓名： | 夏英华 郁红星 顾家萍 朱建英 毛燕君 |
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| 作者单位： | 1. 第二军医大学长海医院护理部，200433 上海市
2. 第二军医大学长海医院药学部，200433 上海市 |
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| 摘 要： | 目的：通过调查临床护士对静脉用药调配中心（PIVAS）服务的满意度，分析可能影响满意度的因素，为进一步制定改进措施提供参考。方法：采用自行设计的问卷对某三级甲等医院PIVAS服务科室的护士进行调查。结果：护士对PIVAS的总体满意度得分为（3.99±1.05）分，其中服务范围、工作流程、服务效果3个项目满意度得分较低；不同学历、护龄、职称的护士满意度得分具有统计学差异（P〈0.05）。结论：临床科室护士对PIVAS的满意度可能与PIVAS服务范围、工作流程、服务效果有关，护士的学历、护龄、职称也可能会影响满意度的高低。
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| 关 键 词： | 静脉用药调配中心 服务 满意度 |
Investigation of the clinical nurses' satisfaction level to PIVAS |
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| Institution: | XIA Ying-hua, YUHong-xing, GU Jia-ping, et al. // Nursing Department, Changhai Hospital Affiliated to Second Military Medical University, Shanghai, 200433 China |
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| Abstract: | Objective：To analyze possible affecting factors and then provide scientiifc basis and reference for drawing up improving measures by investigating the clinical nurse service satisfaction level to PIVAS. Methods：We adopted self-designed questionnaire to investigate nurses＇ satisfaction level to PIVAS. Results：The score of overall satisfaction to PIVAS was （3.99±1.05） points, and the service scope, working process and service effects had a low satisfaction score. There were statistical differences on the satisfaction levels among nurses with different education level, nursing age, and professional title （P〈0.05）. Conclusion：Apart from service scope, working process and service effects, satisfaction level of clinical nurses was also related to nurses＇ education, nursing age, and professional title. |
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| Keywords: | Pharmacy Intravenous Admixture Service service satisfactory degree |
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