| 优质护理服务在胸外科、肿瘤外科的实践与体会 |
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| 引用本文： | 朱俊风.优质护理服务在胸外科、肿瘤外科的实践与体会[J].护理实践与研究,2011,8(19):79-80. |
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| 作者姓名： | 朱俊风 |
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| 作者单位： | 江苏省扬州大学医学院附属扬州洪泉医院,225200 |
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| 摘 要： | 目的:探讨开展"优质护理服务示范工程"活动在胸外科、肿瘤外科的做法与效果。方法:采取的措施包括,加大人力资源配置,健全岗位职责,实行责任大包干,制定满意度调查表。同时开展定期质量检查和满意度调查。结果:创建"优质护理服务示范病房",提高了患者的满意度和临床护理质量。结论:优质护理服务可提高护理质量,提高患者满意度,增强了护士的成就感和荣誉感。
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| 关 键 词： | 优质护理服务 基础护理 护理质量 |
The practice and experience of high quality nursing service used in department of thoracic and tumor surgery |
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| ZHU Jun-feng.The practice and experience of high quality nursing service used in department of thoracic and tumor surgery[J].Attend to Practice and Research,2011,8(19):79-80. |
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| Authors: | ZHU Jun-feng |
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| Institution: | ZHU Jun-feng(The Hongquan Affiliated Hospital of Medical College of Yangzhou University,Yangzhou 225200) |
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| Abstract: | Objective:To explore of development high quality nursing service demonstration project activities in thoracic,tumor surgery practice and effect.Methods:Actions include,increase human resources,improve the responsibility of the position,implement the responsibility total-crop-shaving,formulate satisfaction questionnaire.While conducting regular quality inspection and satisfaction survey.Results:Create a high quality nursing service demonstration ward,improve the patient satisfaction and clinical nursing qual... |
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| Keywords: | High quality nursing service Basic nursing Quality of nursing |
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