| 预约挂号在儿童医院门诊应用的问题和对策 |
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| 引用本文： | 章赛春,沈美萍,林艳,汪天林. 预约挂号在儿童医院门诊应用的问题和对策[J]. 中华护理杂志, 2011, 46(11) |
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| 作者姓名： | 章赛春 沈美萍 林艳 汪天林 |
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| 作者单位： | 310003,杭州市 浙江大学医学院附属儿童医院门诊部 |
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| 摘 要： | 为改进服务流程,提高预约诊疗服务质量,对预约挂号流程及运行中存在的问题进行分析并采取了相应的应对方法,从而方便了患儿就诊,有力打击了“倒号”等行为.认为通过加大宣传力度,掌握预约挂号流程,降低失约率,可提高预约诊疗服务的质量,提高社会满意度.
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| 关 键 词： | 门诊部,医院 病人预约和时间安排 |
The problems and countermeasures of registration appointment service in the outpatient department in a Children's Hospital |
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| ZHANG Sai-chun,SHEN Mei-ping,LIN Yan,et al. The problems and countermeasures of registration appointment service in the outpatient department in a Children's Hospital[J]. Chinese Journal of Nursing, 2011, 46(11) |
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| Authors: | ZHANG Sai-chun SHEN Mei-ping LIN Yan et al |
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| Affiliation: | ZHANG Sai-chun,SHEN Mei-ping,LIN Yan,et al |
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| Abstract: | |
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| Keywords: | Outpatient Clinics Hospital Appointments and Schedules |
| 本文献已被 CNKI 万方数据 等数据库收录！ |
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