| 医疗纠纷的接待和处理 |
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| 引用本文： | 李殿富,刁丽华,杨德福. 医疗纠纷的接待和处理[J]. 中国医院管理, 1997, 0(1) |
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| 作者姓名： | 李殿富 刁丽华 杨德福 |
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| 作者单位： | 白求恩医科大学第一临床学院，黑龙江省红兴隆农管局中心医院，黑龙江省红兴隆农管局中心医院 长春市新民大街1号 130021，友谊县 155811，友谊县 155811 |
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| 摘 要： | 对医疗纠纷的接待人员素质提出了具体的要求,分析了来访者的几种常见心理状态并提出对策,论述了医疗纠纷善后处理应注意的几个问题。
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| 关 键 词： | 医疗纠纷 接待人员素质 善后处理 |
Medical Tangles;Careful and Skilful Handling |
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| Li Dianfuaddress First Clinical College of Bethune Medical University,No,,Xinmin street,Changchun,,PRC.. Medical Tangles;Careful and Skilful Handling[J]. Chinese Hospital Management, 1997, 0(1) |
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| Authors: | Li Dianfuaddress First Clinical College of Bethune Medical University No Xinmin street Changchun PRC. |
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| Affiliation: | Li Dianfuaddress First Clinical College of Bethune Medical University,No,1,Xinmin street,Changchun,130021,PRC. |
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| Abstract: | The article discusses what qualifications the reception personnel of medical tangles should achieve and how ; analyses commonly encountered psychological activities of relevant visitors;and illustrates appropriate and equitable settlement of certain rather complicated problems arising from medical tangles,with reference to experience of how to prevent malpractices. |
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| Keywords: | Medical tangles Qualifications of reception personnel Dealing with aftermath |
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