| Abstract: | The aim of the study was to measure satisfaction of mothers attending health units with their ambulatory children. A random sample of 150 mothers was included in the study from 3 ambulatory care units in Ismailia. The indirect method of measuring satisfaction was used through identification of mothers pre-visit expectations and measuring the post visit fulfillment by technical quality of nursing care. The percentage of expectation fulfillment reflected the degree of satisfaction. The mother's responses were validated by observers opinion to the same service provided. The results of the study revealed that respondent scores indicated a weak satisfaction with most of nursing care services such as taking temperature, weighing the child and carrying physicians orders. The results also revealed that aspects related to nurse's advice and guidance to mothers regarding child's condition, elicited high level of unsatisfaction. |
