| 医院调剂部门绩效管理体系的构建和实施 |
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| 引用本文： | 王斌,钟明康,王大猷. 医院调剂部门绩效管理体系的构建和实施[J]. 中国药房, 2006, 17(6): 424-426 |
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| 作者姓名： | 王斌 钟明康 王大猷 |
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| 作者单位： | 复旦大学附属华山医院药剂科,上海市,200040 |
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| 摘 要： | 目的:构建医院调剂部门的绩效管理体系。方法:制订量化的绩效考核标准,建立垂直和360度相结合的绩效考核法,密切绩效考核与个人奖惩相结合以及加强绩效诊断和反馈。结果与结论:实施绩效管理后,调剂部门取得了个人绩效和部门绩效双赢,工作质量有了明显提高,患者、员工和主管领导的满意度均明显上升。
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| 关 键 词： | 绩效管理 绩效考核 药房 |
| 文章编号： | 1001-0408(2006)06-0424-03 |
| 收稿时间： | 2005-09-20 |
| 修稿时间： | 2005-12-16 |
Establishment and Implementation of Performance Management System in the Dispensing Department of Hospital |
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| WANG Bin,ZHONG Mingkang,WANG Dayou. Establishment and Implementation of Performance Management System in the Dispensing Department of Hospital[J]. China Pharmacy, 2006, 17(6): 424-426 |
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| Authors: | WANG Bin ZHONG Mingkang WANG Dayou |
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| Affiliation: | Dept. of Pharmacy, The Affiliated Huashan Hospital of Fudan University, Shanghai 200040,China |
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| Abstract: | OBJECTIVE: To establish the performance management system in the dispensing department of hospital. METHODS: The quantified assessment criteria as well as the method of vertical and omnidirectional assessment were established, The result of assessment was closely related to the personal reward. The evaluation and feedback of performance management were strengthened. RESULTS & CONCLUSION: After the realization of performance management,the performance of both individuals and the dispensing department have been greatly enhanced. The performance quality is evidently improved, as well as the extent of satisfaction from patients, hospital staffs and people in charge. |
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| Keywords: | Performance management Performance assessment Pharmacy |
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