| 我院开展“优质护理服务示范工程”活动的做法与成效 |
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| 引用本文： | 刘春香,熊靖,陆美妮,谢谨惠,石娟,石庆芬,李兰.我院开展“优质护理服务示范工程”活动的做法与成效[J].家庭护士,2011,9(20). |
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| 作者姓名： | 刘春香 熊靖 陆美妮 谢谨惠 石娟 石庆芬 李兰 |
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| 作者单位： | 广西医科大学第三附属医院,530031 |
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| 摘 要： | 目的]探讨"优质护理服务示范工程"活动的做法与成效.方法]分3批选取9个临床科室为"优质护理服务示范病房",成立活动领导小组,围绕提高认识、建章立制、教育培训、试点先行、规范服务、创新管理、定期检查与改进等举措具体展开.结果]密切了护患关系,提升了护士自身价值.病人满意度由91.73%上升至95.46%;医生认同度由70.25%上升至90.77%;护士认同度由81.65%上升至90.77%.结论]开展"优质护理服务示范工程"活动可以提高临床护理服务质量,提高病人、医生、护士对护理工作的满意度.
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| 关 键 词： | 优质护理 护理管理 基础护理 示范病房 |
Implementation and effect of high-quality nursing service demonstration project activity in our hospital |
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| Liu Chunxiang,Xiong Jing,Lu Meini,et al.Implementation and effect of high-quality nursing service demonstration project activity in our hospital[J].Family Nurse,2011,9(20). |
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| Authors: | Liu Chunxiang Xiong Jing Lu Meini |
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| Institution: | Liu Chunxiang,Xiong Jing,Lu Meini,et al(Third Affiliated Hospital of Guangxi Medical University,Guangxi 530031 China) |
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| Abstract: | Objective:To probe into the practice and effect of high-quality nursing service demonstration project activity.Methods:9 clinical departments were selected as high-quality nursing service demonstration ward by three batches,then to establish leading group,focus on improving recognition,establishing rules and systems,education and training,the pilot first,standardizing services,innovating management,regular inspection and improvement to start.Results:the nurse-patient relationship was made closed,and nurses'... |
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| Keywords: | high-quality nursing service nursing management basic nursing demonstration ward |
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