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| 基层医院内科护理服务质量的调查和分析 | |
| 引用本文： | 李晓飞,肖游章,王晓燕.基层医院内科护理服务质量的调查和分析[J].中国医药导报,2010,7(24):90-91. |
| 作者姓名： | 李晓飞 肖游章 王晓燕 |
| 作者单位： | 1. 江西省吉安市中心人民医院传染科,江西吉安,343000 2. 井冈山大学医学院,江西吉安,343000 3. 井冈山大学护理学院,江西吉安,343000 |
| 摘 要： | 目的：评价分析患者对我院2009年度内科护理服务质量的认可度。方法：选择2009年1-12月在吉安市中心人民医院院内科就诊的患者共计1200人,其中每月100例,就内科护理服务质量和内科护理最需改进方面进行问卷调查与分析,并提出建议。结果：内科护理服务质量仍然存在显著不足,候诊时间、健康教育咨询和护士服务态度在基层医院内科缺陷严重,亟需注意。结论：基层医院内科在提高护理服务质量方面任重而道远。 |
| 关 键 词： | 内科 护理服务质量 满意度 调查 |
Investigation and analysis of the nursing service quality in Internal medicine department of primary hospital |
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| LI Xiaofei,XIAO Youzhang,WANG Xiaoyan.Investigation and analysis of the nursing service quality in Internal medicine department of primary hospital[J].China Medical Herald,2010,7(24):90-91. | |
| Authors: | LI Xiaofei XIAO Youzhang WANG Xiaoyan |
| Institution: | 1.Department of Infectious Diseases,the Central People＇s Hospital of Ji＇an City,Jiangxi Province,Ji＇an 343000,China;2.Medical College of Jinggangshan University,Ji＇an 343000,China;3.Nursing College of Jinggangshan University,Ji＇an 343000,China) |
| Abstract: | Objective：To evaluate the recognition of nursing service quality about patients in internal medicine department during 2009.Methods：Selected 1 200 patients internal medicine department in our hospital from January 2009 to December 2009,included 100 cases a month on the nursing quality of care most in need of improvement conducted a questionnaire to survey and analysis,and table recommendation.Results：Internal medicine department quality of nursing was still significantly less,waiting time,health education,counseling and nursing services,hospital internal medicine department at the grassroots level defects in the attitude of serious,urgent attention.Conclusion：To improve nursing service quality in primary hospital medical is in the long way to go. |
| Keywords: | Internal medicine departments Nursing service quality Satisfaction Survey |
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