| 试论门诊管理 |
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| 引用本文： | 陈清启,乔宪忠.试论门诊管理[J].中国医院管理,1996,16(11):32-33. |
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| 作者姓名： | 陈清启 乔宪忠 |
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| 作者单位： | 青岛医学院附属医院
(陈清启，乔宪忠，陈振雨，孙振声，李华庆，姜秀美，崔琳)，青岛医学院附属医院(王芙蓉) |
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| 摘 要： | 结合门诊管理的实践,对如何加强门诊管理进行了论述。主要为:①掌握门诊特点,确定门诊管理重点;②做好工作计划,实施目标管理;③充分发挥门诊部办公室的作用,承上启下,及时协调;④健全门诊管理组织,完善门诊管理规定;⑤抓好服务质量,方便病人就医;⑥加强质量考核,确保门诊工作质量。
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| 关 键 词： | 门诊管理 目标管理 质量管理 |
Management of Outpatient Department |
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| Chen Qingqi,Qiao Xianzhong,et al.Management of Outpatient Department[J].Chinese Hospital Management,1996,16(11):32-33. |
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| Authors: | Chen Qingqi Qiao Xianzhong |
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| Abstract: | Outpatient department serveces with wide range and complexity can greatly expand the beneficial effects through reform measures; increase in service convenience considered satisfactory by patients as well as by medical workers; horizontal and vertical cooperative efforts mediated by OPD office that makes dynamic and flexible arrangements in u-tilization of equipments and human resources when needed;and innovative quality assurance and advance processes de-signed and implemented to reach highest possible standards of OPD services. |
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| Keywords: | Outpatient department Management Management by objectives Quality control |
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