Patient expectations and marketing programming for OB/GYN services |
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Authors: | Wheatley E W |
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Affiliation: | School of Business, East Carolina University, Greenville, NC 27858, USA. |
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Abstract: | A regional medical center OB/GYN practice was perceived as being too large to give personalized attention. A combination of growing market potential and declining market share caused the center administrators to take a bold step and design, open, and operate a new parallel OB/GYN practice. The practice was developed based on analysis of patient perceptions and needs. Research results were used to develop a marketing program. The project involved doctors, nurses, and staff who were interested in patient perceptions and were willing to adjust health care delivery to satisfy patients' expectations. |
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