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Delivering good service: personal resources,job satisfaction and nurses’ ‘customer’ (patient) orientation |
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| Authors: | Sandra Gountas PhD John Gountas PhD Geoffrey Soutar PhD Felix Mavondo PhD |
| Affiliation: | 1. School of Marketing, Curtin University, , Perth, Western Australia, Australia;2. School of Management and Governance, Murdoch University, , Perth, Western Australia, Australia;3. Business School, University of Western Australia, , Perth, Western Australia, Australia;4. Department of Marketing, Business and Economics, Monash University, , Melbourne, Victoria, Australia |
| Abstract: | |
| Keywords: | ‘ customer’ (patient) orientation emotional labour nurses’ satisfaction personal resources |