| 医院客户服务中心平台的开发和应用 |
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| 引用本文： | 陈敏亚,郑孔林,夏勇. 医院客户服务中心平台的开发和应用[J]. 中国医疗器械杂志, 2012, 36(1): 77-78 |
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| 作者姓名： | 陈敏亚 郑孔林 夏勇 |
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| 作者单位： | 南京医科大学附属无锡市人民医院,无锡,214000 |
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| 摘 要： | 医院通过客户服务中心平台的建设和应用,探索如何对病人实现诊前、诊中和诊后的全程关怀,为医疗推广一种新型服务模式提供参考。
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| 关 键 词： | 客户关系管理 CTI 数据库 中间件 |
Development and application of hospital customer service center platform |
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| Chen minya , Zheng konglin , Xia Yong. Development and application of hospital customer service center platform[J]. Chinese journal of medical instrumentation, 2012, 36(1): 77-78 |
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| Authors: | Chen minya Zheng konglin Xia Yong |
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| Affiliation: | WuXi People’s Hospital,Affiliated to NanJing Medical University,WuXi,JiangSu Province,214000 |
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| Abstract: | This paper introduces the construction and application of the platform of client service center in the general hospital and discusses how to provide patients with an entire service including service before clinic,on clinic and after clinic.It can also provide references for a new service mode for clinic service. |
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| Keywords: | client relationship management cti data warehouse middleware |
| 本文献已被 CNKI 维普 万方数据 PubMed 等数据库收录！ |
