"网约护士"上门护理服务培训需求的质性研究

目的:深入了解"网约护士"上门护理服务培训需求和存在的问题,为构建"互联网+护理服务"培训内容体系标准提供参考依据。方法:采用立意抽样法,以最大差异化为原则,于2020年3—5月选择宁波市"网约护士"12名,对其进行半结构式访谈,应用Braun主题分析法分析资料,并提炼主题。结果:共得到4个主题:执业安全教育培训的需求,包括风险防范培训,不良事件处置流程培训,应急预案及并发症处理培训;人文关怀教育培训的需求包括上门服务语言、行为规范培训,护患沟通培训,健康教育知识培训;培训形式多样化的需求;影响培训质量的因素。结论:"网约护士"对执业安全教育和人文关怀教育的需求较大,建议多方联动,尽快完善"互联网+护理服务"应急法律法规,提供多样化培训模式,储备高质量"互联网+护理服务"人才,促进"互联网+护理服务"持续规范发展。

Qualitative research on the demand for on-site nursing service training of "network nurses"

Objective To deeply understand needs and problems of on-site nursing service training for"network nurses",so as to provide a reference for the construction of"Internet+Nursing Service"training content system standards.Methods Using the purposive sampling method and based on principle of maximum differentiation,a total of 12"network nurses"in Ningbo were selected from March to May in 2020 to conduct semi-structured interviews.Braun thematic analysis method was used to analyze data and extract themes.Results A total of 4 themes were obtained.The first was that the requirements of practicing safety education and training included risk prevention training,adverse event handling process training,emergency response plans and complication handling training.The second was the needs of humanistic care education and training,including on-site service language,code of conduct training,nurse-patient communication training and health education knowledge training.The third was the demand for diversified training forms.Fourthly,factors affecting training quality.Conclusions"Network nurses"have a greater demand for occupational safety education and humanistic care education.It is recommended that multiple parties should cooperate to improve the"Internet+Nursing Service"emergency laws and regulations as soon as possible,provide diversified training models,reserve high-quality"Internet+Nursing Service"talents and promote continuous and standardized development of"Internet+Nursing Service".