品管圈对提高新入院患者处置合格率的效果

目的：规范工作流程，提高基础护理质量，提高患者满意度。方法成立品管圈质量控制小组，以提高新入院患者处置合格率为主题，对新患者入院处置情况进行调查分析，找出影响新入院患者处置合格率的因素，作为改进的关键并重点进行分析。结果通过对影响合格率的缺失项目进行查找和进行相应的改进后，新入院患者处置合格率由改善前的24％提升至88％，差异有统计学意义（χ2＝41．558，P＜0．01）。实施品管圈活动前与活动后住院患者满意度综合评分分别为（92．55±1．65），（97.25±1．65）分，差异有统计学意义（t＝13．38，P＜0．01）。结论通过运用科学管理方法，提高了新入院患者处置的合格率，提高医疗服务效率，增进患者舒适度及满意度。

Effect of the quality control circle in improving the qualification rate of admission disposal in new patients

Objective To standardize the work processes , and improve the quality of basic nursing , and improve patients’ satisfaction.Methods The quality control group of quality control circle （QCC） was set up in order to improve the qualification rate of admission disposal in new patients .The disposal situation of admission in new patients was investigated and analyzed .The influencing factors of the qualification rate of admission disposal in new patients were found , and were analyzed as the key and emphasis of improvement .Results The missing items of affecting the qualification rate were found and improved , and the qualification rate of admission disposal in new patients was increased from 24%to 88%, the difference was statistically significant （χ2 =41.558,P〈0.01）, and the average hospitalization days were decreased by 4 days, and the comprehensive score of the satisfaction degree of patients were （92.55 ±1.65）,（97.25 ±1.65） before and after the implementation of QCC activities, the difference was statistically significant （ t =13.38, P 〈0.01 ）.Conclusions The scientific management can improve the qualification rate of admission disposal in new patients so as to improve the efficiency of medical service , and increase the patients ’ comfort and satisfaction .