患者就医感知价值及其应用策略研究

患者就医感知价值研究为把握患者就医感受，建立以患者为中心的新型医疗服务体系提供了理论依据和实践方法。患者就医感知价值由一系列关键指标构成，通过分析患者感知价值的各个构成指标及其对患者感知价值的影响作用，可以将患者感知价值指标按照敏感度和易感性分为两个维度，分别找出其中的强感知指标、中等感知指标、弱感知指标、显性指标、隐性指标。结合实际的案例，对这些指标进行归类分析后，可以为提升医疗服务水平提供具有实践指导意义的管理策略。

Patient perceived value and management strategy

Patient perceived value theory serves for identifying patient feeling and building new patient--centered medical service system theoretically and practically. Patient perceived value consists of a series of key factors,which can be divided into two dimensions according to the effect on the patient perceived value： sensitivity and susceptibility. They are strong perceived factors, medium perceived factors, weak perceived factors, and explicit factors,tacit factors respectively. On the basis of actual case and empirical analysis, the management strategies for hospitals are suggested for the improvement on medical services.