人性化护理在儿科病房中的应用效果分析

目的通过人性化护理在儿科病房中的实施，探讨人性化服务的实施效果，以进一步改进我科护理工作。方法护理部记录备案的患者及家属满意度调查问卷及每月护理质量评估资料，收集我科实施人性化护理前后住院患儿家属的满意度问卷。抽取人性化护理实施前后问卷各500份进行分析，并比较实施前后护理质量。结果实施人性化护理前后患儿家属满意度有显著性差异（P〈0．01）；人性化护理实施前后，护理质量差异也有统计学意义（P〈0．05），护理质量明显提高。结论我科对住院患儿实施人性化护理后，提高了患者及家属满意度，提高了护理质量，提升了护理人员形象，保证了护理安全，减少了护理纠纷发生。

Analysis on effect of humanistic nursing care in pediatric patients

Objective To explore the effect of implementation of humanistic nursing in pediatric patients in order to further improve the work of nursing care in this department. Methods The records on surveying questiormaire of satisfaction of patients and their families were kept in nursing department and information on monthly assessment of quality of nursing care, and collection of subjects about families of hospitalized children with satisfaction questionnaires before and after implementation of humanistic care and taking each of them 500 questionnaires for analysis, and the quality of care was compared before and after implementation. Results The satisfaction of children and families after implementation of humanistic nursing care was significantly increased, their difference was significant （ P 〈 0.01 ） and the difference of increase in quality of care was also statistically significant （ P 〈 0.05 ）. Conclusion The nursing care of children in hospital after implementation of humanistic nature, the satisfaetian of families of patients was increased, and the quality of nursing care will enhance the image of nurses and ensure the safety of care, thus the disputes in nursing care were decreased.