静脉药物调配中心工作人员工作满意度现状及影响因素分析

目的调查静脉药物调配中心(PIVAS)工作人员工作满意度情况,分析其工作满意度现状及影响因素。方法2018年3—5月采用随机抽样的方法在哈尔滨市4所三甲教学医院选取105名PIVAS工作人员为调查对象,采用明尼苏达工作满意度短式量表(MSQ)评价工作满意度,通过问卷调查的方法收集数据,并分析其工作满意度的影响因素。本次调查共发放105份问卷,回收有效问卷98份,有效回收率为93.33%。结果98名PIVAS工作人员的MSQ总体满意度标准化得分为(4.09±0.57)分;其中内部满意度维度为(4.13±0.59)分,外部满意度维度(4.03±0.65)分,差异有统计学意义(t=2.217,P<0.05)。多重线性回归分析显示,婚姻状况、工作年限是PIVAS工作人员工作满意度的影响因素。结论PIVAS工作人员外部满意度低于内部满意度,已婚和工作年限长的工作人员的满意度相对较低,建议PIVAS管理者要积极处理好工作人员之间的关系,重点关注已婚和工作年限长的工作人员的工作满意度。

Status quo of job satisfaction and its influencing factors among staff in Pharmacy Intravenous Admixture Services

Objective To explore the job satisfaction of the staff in Pharmacy Intravenous Admixture Services(PIVAS),and analyze its status quo and influencing factors.Methods From March to May 2018,totally 105 PIVAS subjects were selected from 4 ClassⅢGrade A teaching hospitals in Harbin by random sampling and investigated with Minnesota Satisfaction Questionnaire(MSQ)for their job satisfaction.Data were collected through questionnaire survey,and the influencing factors to the job satisfaction was analyzed.Totally 105 questionnaires were distributed in this survey,and 98 valid questionnaires were recovered,accounting for an effective recovery rate of 93.33%.Results The overall standardized score of MSQ in the 98 PIVAS staff was(4.09±0.57),including(4.13±0.59)for internal satisfaction and(4.03±0.65)for external satisfaction,and the difference was statistically significant(t=2.217,P<0.05).Multivariate linear regression analysis revealed that marital status and working years were the influencing factors of job satisfaction of the PIVAS staff.Conclusions The external satisfaction of the PIVAS staff is lower than their internal satisfaction,and the satisfaction of married and veteran employees is relatively low.It is recommended that the managers of PIVAS should actively handle the relationship between staff and focus on the job satisfaction of the married staff and staff with long working years.