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医患关系认知差异对医患关系的影响分析
引用本文:高清,王晓燕,梁立智,关丽征,宋晓霞,焦峰. 医患关系认知差异对医患关系的影响分析[J]. 中华医院管理杂志, 2011, 27(8). DOI: 10.3760/cma.j.issn.1000-6672.2011.08.018
作者姓名:高清  王晓燕  梁立智  关丽征  宋晓霞  焦峰
作者单位:首都医科大学卫生管理与教育学院、首都卫生管理与政策研究基地,北京,100069
基金项目:北京市哲学社会科学"十一五"规划重点项目
摘    要:为研究医患双方对于医患关系认知的差异对构建医患关系的影响,对B市5所三级医院进行问卷调查及定性访谈,并对调查结果运用SPSS16.0软件进行分析,发现医患双方在对医患关系的本质属性、影响医患关系的责任主体、医患沟通的原则等方面存在认知差异.对这些差异的成因及其对医患关系的影响进行分析得出结论,医患双方对于医患关系认知的差异是造成医患关系紧张的重要原因之一,促使医疗回归公益性、加强医患沟通、增进相互理解有利于缩小医患双方对于医患关系的认知差异、构建和谐医患关系.
Abstract:
In order to study the the impact of cognitive difference between doctors and patients on doctor-patient relationship, five tertiary hospitals in city B were investigated with questionnaire and quantitative interviews, and the outcomes were analyzed with SPSS16. 0 software. Cognitive differences were found in the nature of the relationship, the main part of responsibility for the relationship, and principles for communication between the parties. By analyzing the causes of the difference and their impact on the relationship, it draw the conclusion that this cognitive difference found between the two parties functions as a key to the conflicts between doctors and patients. Return of health care back to non-profit nature, encouragement of patient-doctor communication and mutual understanding will be conducive to minimizing such a cognitive difference, and building a harmonious doctor-patient relationship.

关 键 词:医患关系  认知差异  医患冲突

Analysis of the impact of cognitive difference on doctor-patient relationship
GAO Qing,WANG Xiao-yan,LIANG Li-zhi,GUAN Li-zheng,SONG Xiao-xia,JIAO Feng. Analysis of the impact of cognitive difference on doctor-patient relationship[J]. Chinese Journal of Hospital Administration, 2011, 27(8). DOI: 10.3760/cma.j.issn.1000-6672.2011.08.018
Authors:GAO Qing  WANG Xiao-yan  LIANG Li-zhi  GUAN Li-zheng  SONG Xiao-xia  JIAO Feng
Abstract:In order to study the the impact of cognitive difference between doctors and patients on doctor-patient relationship, five tertiary hospitals in city B were investigated with questionnaire and quantitative interviews, and the outcomes were analyzed with SPSS16. 0 software. Cognitive differences were found in the nature of the relationship, the main part of responsibility for the relationship, and principles for communication between the parties. By analyzing the causes of the difference and their impact on the relationship, it draw the conclusion that this cognitive difference found between the two parties functions as a key to the conflicts between doctors and patients. Return of health care back to non-profit nature, encouragement of patient-doctor communication and mutual understanding will be conducive to minimizing such a cognitive difference, and building a harmonious doctor-patient relationship.
Keywords:Doctor-patient relationship  Cognitive difference  Doctor-patient conflicts
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