| 天津市5所三甲综合医院门诊患者服务需求和满意度调查 |
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| 引用本文： | 李玉,王欣,杨慧亨,朱颖钊.天津市5所三甲综合医院门诊患者服务需求和满意度调查[J].中国医院管理,2011,31(6):57-59. |
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| 作者姓名： | 李玉 王欣 杨慧亨 朱颖钊 |
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| 作者单位： | 1. 天津医科大学总医院,天津,300052
2. 天津医科大学公卫学院,天津,300070 |
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| 摘 要： | 目的了解当前天津市三甲综合医院门诊患者就诊需求以及对服务的满意度,为天津市医院门诊管理提出可行性参考建议。方法采用自行设计调查问卷对天津市5所三甲综合医院1 000名门诊患者进行问卷调查。利用SPSS11.5软件包分析处理数据。结果调查共发放1 000份问卷,有效问卷995份,问卷回收率为99.5%。患者总体满意度较高,其中医生服务态度和门诊环境卫生满意度得分最高,就诊时间和医疗费用的满意度最低。结论医院管理者应提高医疗服务质量,增强医疗费用合理度,优化就诊流程,完善硬件设施。
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| 关 键 词： | 综合医院 门诊 满意度 |
Investigation on Outpatient Service Needs and Satisfaction in Five Tertiary Comprehensive Hospitals in Tian-jin City |
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| LI Yu,WANG Xin,YANG Hui-heng,et al..Investigation on Outpatient Service Needs and Satisfaction in Five Tertiary Comprehensive Hospitals in Tian-jin City[J].Chinese Hospital Management,2011,31(6):57-59. |
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| Authors: | LI Yu WANG Xin YANG Hui-heng |
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| Institution: | LI Yu,WANG Xin,YANG Hui-heng,et al. Tianjin Medical University General Hospital,Tianjin,300052,China |
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| Abstract: | Objectives To learn the outpatient treatment needs and service satisfaction in Tianjin tertiary comprehensive hospital and to make feasible suggestions on hospital outpatient management in Tianjin.Methods Questionnaire was designed by research team and was used to investigate 1 000 outpatients in five tertiary comprehensive hospitals in Tianjin.through using SPSS 11.5 software to analysis data.Results 1 000 questionnaires were distributed,995 questionnaires were effective,and response rate is 99.5%.Patients... |
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| Keywords: | comprehensive hospital outpatient satisfaction |
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