| 应用客户关系管理提高病案服务质量 |
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| 引用本文： | 蔡丽璇,彭传薇. 应用客户关系管理提高病案服务质量[J]. 中国病案, 2010, 11(2): 6-7 |
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| 作者姓名： | 蔡丽璇 彭传薇 |
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| 作者单位： | 广州军区广州总医院信息科病案室,广州市,510010 |
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| 摘 要： | 目的提高病案服务质量获得病人的满意，赢得医院发展。方法对我院近几年提供病案复印服务的情况进行分析。结果引入客户关系管理进行病案服务管理。结论病案服务质量明显提高，得到了患者及其他用户的认可，提高医院核心竞争力。
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| 关 键 词： | 客户关系管理 病案服务 质量 |
Application of Customer Relationship Management to Improve Quality of Medical Records Service |
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| Cai Lixuan,Peng Chuanwei. Application of Customer Relationship Management to Improve Quality of Medical Records Service[J]. Chinese Medical Record, 2010, 11(2): 6-7 |
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| Authors: | Cai Lixuan Peng Chuanwei |
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| Affiliation: | Cai Lixuan,Peng Chuanwei.Department of Medical Records.Guangzhou General Hospital of Guangzhou Military Region.Guangzhou,510010 |
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| Abstract: | Objective To improve quality of medical records service and obtain patients' satisfaction with the hospital.Methods We introduced the Customer Relationship Management to the medical records service,and analyzed the situation of medical records copying services in our hospital in recent years.Results Quality of medical records service has been markedly improved,and the core competitiveness of the hospital has been enhanced. |
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| Keywords: | Customer Relationship Management medical records service quality |
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