患者及其家属对临床药师与药学服务认知和需求情况调查研究

目的：了解患者及其家属对临床药师与药学服务的认知和需求情况,为临床药师职业健康发展和药学服务工作深入开展提供参考。方法：以问卷调查形式,采用分类随机抽样法对在上海市30家三级医院就医的患者及家属进行实地问卷调查,并对调查结果进行统计分析。结果：患者及其家属对临床药师与药学服务认知不足,47.98%的患者和家属不知道临床药师;56.56%的患者和家属不知道临床药师与药房药师的区别;91.92%的患者和家属在遇到用药问题时,希望得到药师的专业帮助;90.41%的患者及其家属在住院时希望临床药师前来关心用药情况,提供药学监护;超过90%的患者及其家属欢迎、支持临床药师下临床,开展药学服务,并认为这样有助于疾病的治疗。结论：应通过加强宣传、推进临床药师制建设等措施提高患者及其家属对临床药师与药学服务的认知,并通过提高临床药师的药学服务质量和水平来满足公众不断增长的健康服务需求。

Investigation of cognition and demand of patients and their families on clinical pharmacists and pharmaceutical services

OBJECTIVE To understand the cognition and demand of patients and their family members on clinical pharmacists and pharmaceutical services, and to provide a reference for further healthy development of clinical pharmacist career and pharmacy service.METHODS A questionnaire survey was conducted to patients and their families who were seeking medical service in 30 hospitals in Shanghai. The results were statistically analyzed by Excel software.RESULTS Patients and their families lacked of the cognition on clinical pharmacists and pharmaceutical services, 47.98% of the patients and their family members didn't know clinical pharmacists, 56.56% of the patients and their families didn't know the difference between clinical pharmacists and pharmacy pharmacists. But 91.92% of the patients and their families hoped to get the pharmacist's professional help when facing questions of drug usage, and 90.41% of the patients and their families hoped clinical pharmacists cared for their medication and provided pharmaceutical care when they were hospitalized. More than 90.00% of patients and their families welcomed and supported the pharmaceutical services provided by clinical pharmacists in clinical departments, and thought that it was helpful for disease treatment.CONCLUSION We should elevate the cognition of patients and their families on clinical pharmacists and pharmaceutical services by adopting a series of measures such as strengthening public propaganda and promoting the construction of clinical pharmacists system, and continuously improve the quality and level of pharmaceutical services of clinical pharmacists so as to meet the growing health care needs of the public.