| 强化有效沟通提升医保服务质量 |
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| 引用本文： | 贾海燕,杨莉华,宫明. 强化有效沟通提升医保服务质量[J]. 中国卫生质量管理, 2012, 19(2): 37-39 |
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| 作者姓名： | 贾海燕 杨莉华 宫明 |
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| 作者单位： | 济南军区总医院 山东济南250031 |
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| 摘 要： | 从有效沟通的实践出发,总结了沟通前的四个明确、沟通中的四个清楚、沟通后的四个回顾和反思的主要做法。有效沟通的实践,融洽了医患关系,减少了医疗纠纷,增强了医院的公信力。
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| 关 键 词： | 有效沟通 四个明确 四个清楚 四个回顾与反思 |
Strengthening Effective Communication to Improve Quality of Medical Insurance |
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| JIA Haiyan , YANG Lihua , GONG Ming. Strengthening Effective Communication to Improve Quality of Medical Insurance[J]. Chinese Health Quality Management, 2012, 19(2): 37-39 |
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| Authors: | JIA Haiyan YANG Lihua GONG Ming |
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| Affiliation: | . General Hospital of Ji’nan Military,Ji’nan,Shandong,250031,China |
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| Abstract: | Based on the practice of effective communication,the paper summed up the four-definitude before communication,the four-clear during communication and four-review-and-reflect after communication.Practice of effective communication can be harmonious doctor-patient relationship,reduce medical disputes,and enhance the credibility of the hospital. |
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| Keywords: | Effective Communication Four-Definitude Four-Clear Four-Review-and-Reflection |
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