2000例门诊患者问卷调查的启示与管理

目的了解门诊患者就医需求,完善门诊管理方法,提高服务质量。方法采用自行设计的门诊患者问卷调查表,对2000例门诊患者进行调查。结果患者首选医疗水平高、服务质量好的医院就诊,希望就诊方便快捷,诊疗服务质高价廉。结论选派各专科优秀医生和专家出门诊,加强管理,保证诊疗质量和费用合理;提高门诊护理人员综合素质,提供全方位多层次的全程优质服务,达到医患双赢效果。

Analysis on 2 000 Questionnaires and Service Management in Outpatient Department

Objective To investigate the service demand of outpatients,enhance the outpatient department management and improve the service quality. Methods A questionnaire of outpatient department service demand was designed and 2 000 outpatients were investigated. Results The hospitals with excellent medical technology and good service quality were chose firstly by patients. The patients hoped hospitals can bring a convenience fast medical treatment environment. Conclusions The hospital outpatient department should choose excellent doctors and experts, improve the comprehensive quality of clinic nurses, strengthen outpatient department service management, ensure the high quality of medical service and appropriate medical expenses, and achieve a win-win effect.