门诊自助服务系统助力门诊就医流程再造

探讨医院数字化门诊，设计和开发门诊自助服务系统。门诊患者通过门诊自助服务系统可以办理就诊卡、预约挂号、挂号、充值、余额查询、就诊卡信息查询、缴费、检验报告单打印等服务，助力门诊就医流程再造与优化，改善就医就诊环境，解决患者就医过程中的“三长一短”等问题。门诊服务流程的改革是可行的、必要的、有效的，符合”以患者为中心”的原则，为患者提供了高效优质的服务，提高就诊效率及患者满意度，提高医院管理水平，促进医院的和谐发展，具有良好的社会效益和经济效益。

The Outpatient Self-service System Assisted Outpatient Service Process Reengineering

To discuss digital outpatient department in hospital,design and development of outpatient self-service system. Outpatient could apply for medical card,registration,registration,recharge,balance inquiries,medical card information query,payment,inspection report print services through outpatient self-service system,powering assisted outpatient reengineering and optimization processes,improving the medical treatment environment,solving the problem of medical treatment of the patient in the process of＆quot;three long and one short＆quot;etc. The reform of outpatient service process was feasible,necessary and effective. It conforms to＆quot;take the patient as the center＆quot;principle,provided the high quality service for the patients,improving service efficiency and satisfaction of patients,improving the hospital management level,promoting the harmonious development of the hospital,with good social and economic benefits.