沟通能力在门诊优质护理服务中的作用

随着医疗这一特殊行业的行医理念由原来的病人求诊向为病人服务转变,它对医疗人员的沟通能力提出了越来越高的要求,它不仅体现在医疗质量上,更体现在优质的护理服务上。该研究通过在长达十多年耳鼻喉科门诊护理岗位上的成长经历进行总结,探讨沟通能力在优质护理服务中的作用。

Communication Skills in the Outpatient Department of Quality Nursing Care Services in the Role

As a special industry medical medicine the idea from the original patient attendances to service for the patient change, its medical staff communication ability put forward higher request, it is reflected not only in the medical quality, but also in the quality of nursing service. In this paper I during the 10 years outpatient department of ENT nursing posts on the growth experience of summary, communication ability in high quality nursing service in action.