| 门诊患者咨询热点的调查与分析 |
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| 引用本文： | 王亚平,刘燕敏,韩利妹,郑丽娜,李锦伟. 门诊患者咨询热点的调查与分析[J]. 解放军医院管理杂志, 2009, 16(9): 828-830 |
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| 作者姓名： | 王亚平 刘燕敏 韩利妹 郑丽娜 李锦伟 |
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| 作者单位： | 北京军区总医院第一门诊部,北京,100700;第二军医大学长海医院,上海,200433 |
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| 摘 要： | 门诊工作在医院工作中，占有非常重要的位置。近两年来，全国各医院都在加强门诊建设。特别是在门诊结构、门诊功能、门诊流程等方面，研究的比较多。本文作者为了对门诊工作进行持续质量改进，从门诊大厅的咨询工作人手，展开了门诊服务现状调查。特别关注了患者的咨询热点，并就咨询热点问题进行了讨论，提出了解决办法。
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| 关 键 词： | 门诊患者 咨询热点 |
Investigation and Analysis of Consultation Focus of Outpatient |
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| WANG Ya-ping,LIU Yan-min,HAN Li-mei,ZHENG Li-na,LI Jin-wei. Investigation and Analysis of Consultation Focus of Outpatient[J]. Hospital Administration Journal of Chinese People's Liberation Army, 2009, 16(9): 828-830 |
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| Authors: | WANG Ya-ping LIU Yan-min HAN Li-mei ZHENG Li-na LI Jin-wei |
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| Affiliation: | WANG Ya - ping, LIU Yan- min , HAN Li - mei, ZHENG Li - na, LI Oin - wei( First Outpatient Department, Beijing General Hospital, Beijing Military Area Command, Beijing 100700;2.Changhai Hospital, Second Military Medical University, Shanghai 200433) |
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| Abstract: | Outpatient work is an important work in the hospital ; so many reforms to enhance the construction of outpatient are carried out, especially in the aspects of the structure, the function and the process. The author analyzed the status of outpatient service, especially the consultation focus, and then proposed the measures to improve service quality. |
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| Keywords: | outpatient consultation focus |
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