| 提高门诊部医疗服务质量的做法 |
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| 引用本文： | 张玲,周海舟,张淑霞.提高门诊部医疗服务质量的做法[J].解放军医院管理杂志,2013,20(4):375-375,394. |
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| 作者姓名： | 张玲 周海舟 张淑霞 |
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| 作者单位： | 张玲 (第三军医大学西南医院门诊部,重庆,400038)； 周海舟 (第三军医大学西南医院门诊部,重庆,400038)； 张淑霞 (第三军医大学西南医院门诊部,重庆,400038)； |
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| 摘 要： | 为提高医院窗口的服务质量和服务效率,本文剖析本院现行门诊工作流程中存在的问题,结合医院实际情况,提出改进门诊工作流程的具体措施,实现"以病人为中心"的医疗服务的新理念。
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| 关 键 词： | 门诊 医疗服务 模式 |
Methods to Imporove Medical Service Quality in the Outpatient Department |
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| ZHANG Ling,ZHOU Hai-zhou,ZHANG Shu-xia.Methods to Imporove Medical Service Quality in the Outpatient Department[J].Hospital Administration Journal of Chinese People's Liberation Army,2013,20(4):375-375,394. |
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| Authors: | ZHANG Ling ZHOU Hai-zhou ZHANG Shu-xia |
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| Institution: | ZHANG Ling, ZHOU Hai- zhou, ZHANG Shu- xia(Outpatient Department, Southwest Hospital,Third Military Medical University, Chongqing 400038) |
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| Abstract: | In order to improve the medical service quality and efficiency of the outpatient department, we analysed the problems of work flow. And combining with the actual situation of the hospital, the measures were proposed to improve the clinic work flow and realize the patient- oriented servie idea. |
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| Keywords: | outpatient medical service model |
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