| 门诊“一站式服务中心”的实践与体会 |
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| 引用本文： | 夏燕静,费金华,张瑶琴.门诊“一站式服务中心”的实践与体会[J].医疗保健器具,2011,18(9):1471-1472. |
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| 作者姓名： | 夏燕静 费金华 张瑶琴 |
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| 作者单位： | 苏州大学附属第二医院门诊部,江苏,苏州,215004 |
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| 摘 要： | 目的探讨我院门诊＂一站式服务中心＂的实践与体会,以期为患者提供更高效优质的便捷服务。方法阐述＂一站式服务中心＂的定义,介绍我院自2007年以来实行的＂一站式服务＂的具体服务项目,并分析需要改进和完善的地方。结果当前的＂一站式服务中心＂尚不完善,有待增设＂医院代表＂、＂全科咨询医生＂和＂药物咨询＂等方面的服务项目和人员。结论 ＂一站式服务中心＂以少量的工作人员集中提供多种服务,使我院的工作效率得到进一步的提高,医院整体的竞争力得到进一步的增强。
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| 关 键 词： | 一站式服务中心 门诊管理 三级医院 |
The Practice and Experience of "One-stop Service Center" in Our Outpatient Ward |
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| XIA Yanjing,FEI Jinhua,ZHANG Yaoqin.The Practice and Experience of "One-stop Service Center" in Our Outpatient Ward[J].Medicine Healthcare Apparatus,2011,18(9):1471-1472. |
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| Authors: | XIA Yanjing FEI Jinhua ZHANG Yaoqin |
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| Institution: | XIA Yanjing,FEI Jinhua,ZHANG Yaoqin*(Department of Outpatient,the Second Affiliated Hospital of Soochow University,Suzhou 215004,China) |
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| Abstract: | Objective To evaluate the practice and experience of one-stop service center in outpatient ward,in order to provide more efficient,qualified and convenient services for patients.Methods The one-stop service center was defined in this paper,and an introduction was made with the specific services of the one-stop service center in our hospital since 2007.Based on the above,we further analyzed the deficiencies.Results The current one-stop service center is not perfect.It is necessary to add some services and pe... |
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| Keywords: | One-stop service center Outpatient management Tertiary hospital |
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