儿科护士软技能的质性研究

目的 深入了解和探索儿科护士应具有的软技能.方法 深入访问8名儿童医院注册护士,用Colaizzi方法 进行资料分析.结果 儿科护士所应具有的软技能是:亲和力、同理心、关爱他人、同情心、沟通技能、奉献精神、患者和医生之间沟通的桥梁、解决冲突的技能、互助协作、自我调节、压力管理、情绪管理、工作成就感.结论 软技能对儿科护士很重要,需要不断提高儿科护士的软技能.

Qualitative research on soft skills of pediatric nurses

Objective To deeply study the soft skills that pediatric nurses should have. Methods 8 pediatric registered nurses were interviewed, the whole interviewing process was fully noted, then the data were analyzed acconting to Colaizzi methods. Results Soft skills that pediatric nurses should have included: affinity, empathy, caring about others, sympathy, communication skills, spirit of contribution, a bridge for com-munication between patients and doctors, resolving conflicts skills, cooperation, seE-regulation, stress manage-ment, emotion management and working achievements. Conclusions Soft skills are very important to pedi-atric nurses, so we need progress it gradually.