| 门诊实施定期晨间集体交接班的做法与效果 |
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| 引用本文： | 王淑霞,杜丽霞,吴志琴.门诊实施定期晨间集体交接班的做法与效果[J].护理管理杂志,2007,7(8):57-58. |
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| 作者姓名： | 王淑霞 杜丽霞 吴志琴 |
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| 作者单位： | 新疆医科大学第一附属医院门诊部,新疆,乌鲁木齐,830054 |
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| 摘 要： | 目的增强门诊护理人员的凝聚力,全面提升门诊护理工作质量。方法通过制订规范的门诊交接班流程、内容、要求、评价标准,实施门诊护上定期晨间集体交接班制。结果通过临床实践,证实对培养护理人员的综合素质及提高门诊护理服务质量起到积极的促进作用。门诊患者满意度由2003年的92.43%上升到2006年的98.25%,患者投诉及护理纠纷明显下降。结论采用门诊护士定期晨间集体交接班的方法可行,值得推广应用。
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| 关 键 词： | 门诊 交接班管理 护理质量 |
| 文章编号： | 1671-315X(2007)08-0057-02 |
| 修稿时间： | 2007年3月27日 |
The practice and effect of regular collective morning shifting report in outpatient department |
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| WANG Shu-xia,Du LI-xia,WU Zhi-qin.The practice and effect of regular collective morning shifting report in outpatient department[J].Journal of Nursing Administration,2007,7(8):57-58. |
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| Authors: | WANG Shu-xia Du LI-xia WU Zhi-qin |
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| Institution: | WANG Shu-xia Du Li-xia WU Zhi-qin Outpatient Department,the First Affiliated Hospital,Xinjiang Medical University,Wulumuqi 830054,China |
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| Abstract: | Objectives To strengthen the cohesion of nursing staff" in outpatient department ,and improve the quality of nursing.Methods We established standardized morning shifting procedure,contents and evaluation standards,and implemented collective morning shifting report regularly in outpatient de- partment.Results This practice was beneficial to train nurses' comprehensive quality and improve the quality of nursing in outpatient department.The patients' satisfaction increased from 92.43% in year 2003 to 98.25% in 2006 (P<0.05 ).The patients' complaints and nursing disputes decreased ob- viously.Conclusion The collective morning shifting report is proved to be feasible,which is worth to be promoted. |
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| Keywords: | outpatient department management of shifting quality of nursing |
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