| 基于IPA分析的患者满意度影响因素研究 |
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| 引用本文： | 刘乐,龙杰,卢良州,唐宁. 基于IPA分析的患者满意度影响因素研究[J]. 卫生软科学, 2014, 28(9): 590-596 |
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| 作者姓名： | 刘乐 龙杰 卢良州 唐宁 |
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| 作者单位： | 广州医科大学附属肿瘤医院,广东广州,510095 |
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| 摘 要： | 在肿瘤专科型医院患者满意度测评体系的基础上,选取某一肿瘤专科医院患者进行满意度问卷调查,运用IPA分析方法研究肿瘤专科医院患者的满意度影响因素,帮助医院识别患者满意度不高的因子,分析医院管理实践中存在的不合理因素,为后期的管理工作提供指导意见。
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| 关 键 词： | 肿瘤专科医院 患者满意度 IPA分析 |
Study on patients' satisfaction influence factors based on IPA analysis |
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| LIU Le,LONG Jie,LU Liang-zhou,TANG Ning. Study on patients' satisfaction influence factors based on IPA analysis[J]. Soft Science of Health, 2014, 28(9): 590-596 |
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| Authors: | LIU Le LONG Jie LU Liang-zhou TANG Ning |
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| Affiliation: | (Affiliated Tumour Hospital of Cruangzhou Medical University, Guangzhou Cruangdong 510095, China) |
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| Abstract: | Selected patients to do satisfaction questionnaire survey from a tumour hospital which was based on patients＇ satisfaction evaluation system in tumour hospitals. Studied patients＇ satisfaction influence factors in tumour hospitals by IPA analysis method. So as to help hospitals that to know the factors of patients＇ dissatisfaction. Analyzes unreasonable factors which existing in hospitals＇ managernent practice. Provides suggestion for upper management working. |
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| Keywords: | tumor hospitals patients satisfaction IPA analysis |
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