急诊科护患沟通的影响因素及对策

针对急诊科护理工作中护患沟通的影响因素及应对策略进行综述。影响因素主要包括护士沟通技巧不足、就医环境嘈杂、患者处于应激状态、护士职业倦怠、人力资源不足等,急诊科护理人员应重视与患者进行沟通,工作中善于运用语言技巧,合理运用非语言技巧,管理者可通过开展多形式的沟通技巧培训,改善就医环境,合理配置护理人力等,提高急诊科护患沟通效果。

The influencing factors and countermeasures of nurse-patient communication in Emergency Room

We summarized the influencing factors and countermeasures of nurse- patient communication in Emergency Room. The influencing factors included insufficient communication skills, noisy medical environment, patients in stress state, nurses＇ burnout, human resources deficiency and other factors. We suggested that the nursing staff should pay more attention to communicating with emergency patients, be good at using linguistic and extralinguistic communication skills reasonablely, receive multiple forms of communication skills training, improve hospital environment, and allocate human resource rationally to improve nurse-patient communication effect.