妇科择期手术患者住院前电话沟通的实施与效果

总结对907例妇科择期手术患者住院前电话沟通的经验。为了保持护患沟通的连续性,贯彻以人为本的服务理念,由病房护士通过电话对每例预约住院的患者进行住院前电话沟通。结果患者预约住院平均等待时间由原来的6．7d缩短到2．3d。增加住院前护患沟通具有可操作性和实用性,病房整体护理质量进一步提高,护、患、医三方共同受益。

Before the gynecology department picking an auspicious date surgery patient is hospitalized, the telephone communication implementation and the effect

Summarizes before 907 example gynecology department picking an auspicious date surgery patient is hospitalized the telephone communication experience. In order to maintain protects the trouble communication the continuity, implements the humanist service idea, carries on in hospital by ward nurse through the telephone before each example appointment in hospital＇s patient the telephone communication. Finally the patient makes an appointment in hospital average latency to reduce 2.3d from original 6.7d. Before increasing in hospital, to protect the trouble communication to have the feasibility and the usability, the hospital ward whole nursing quality further enhances, protects, the trouble, the medicine tripartite to profit together.