| 病人满意感衡量医院服务的片面性 |
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| 引用本文： | 潘习龙,韩小芸. 病人满意感衡量医院服务的片面性[J]. 现代医院, 2002, 2(5): 37-38 |
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| 作者姓名： | 潘习龙 韩小芸 |
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| 作者单位： | 中山大学管理学院,510275 |
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| 摘 要： | 为了提高医院的服务质量,满足病人的需求,医院收集病人的反馈信息是必要的。很多医院用满意感来评估医院的服务质量。但最近用满意感来衡量病人的服务质量的方法受到学者们的普遍批评。
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| 关 键 词： | 病人 医院 满意感 |
ONE- SIDEDNESS OF PATIENT''''S SATISFACTION TO EVALUATE HOSPITAL SERVICE |
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| Pan Xilong,Han Xiaoyun. ONE- SIDEDNESS OF PATIENT''''S SATISFACTION TO EVALUATE HOSPITAL SERVICE[J]. Modern Hospital, 2002, 2(5): 37-38 |
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| Authors: | Pan Xilong Han Xiaoyun |
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| Abstract: | It is essential to collect the feedback information from patients in order to elevate hospital's service qual- ity and to meet patient's need. Many hospitals evaluate service quality with patient satisfaction. But recently this method to scale service quality for patient by means of satisfaction survey is generally criticized by scholars for it's superficiality. |
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| Keywords: | Patient Hospital Satisfaction |
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