| 三甲医院门诊医疗服务质量及管理流程的评价方法探索 |
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| 引用本文： | 吉训明,胡祖才,张建,郑向君,姚峥,刘力松.三甲医院门诊医疗服务质量及管理流程的评价方法探索[J].中国医院,2010,14(6):7-9. |
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| 作者姓名： | 吉训明 胡祖才 张建 郑向君 姚峥 刘力松 |
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| 作者单位： | 1. 首都医科大学宣武医院,100053,北京市宣武区长椿街45号
2. 国家发展与改革委员会,100824,北京市西城区月坛南街38号 |
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| 摘 要： | 目的：探索全面评价三甲医院门诊医疗服务及管理质量的方法。方法：从跟踪患者就诊过程与调查患者满意度相结合的外部角度和工作抽样、职工调查问卷等内部角度对门诊医疗质量和管理服务进行综合评价。结果：几种方法相结合不仅能够发现就诊流程中的瓶颈,并可为提高医疗服务质量提供确切的方向。结论：通过多角度,内外兼顾的评价方法能更全面反映三甲医院的真实状况,操作性强,具有广泛的推广意义。
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| 关 键 词： | 评价方法 医疗服务质量 就诊流程 |
Study on the methods for evaluation the outpatient service quality and management process in a tertiary hospital |
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| JI Xunming,HU Zucai,ZHANG Jian,et al Xuanwu Hospital,Capital Medical University,No.,Changchun Street,Xuanwu District,Beijing,PRC.Study on the methods for evaluation the outpatient service quality and management process in a tertiary hospital[J].Chinese Hospitals,2010,14(6):7-9. |
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| Authors: | JI Xunming HU Zucai ZHANG Jian Xuanwu Hospital Capital Medical University No Changchun Street Xuanwu District Beijing PRC |
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| Institution: | JI Xunming,HU Zucai,ZHANG Jian,et al Xuanwu Hospital,Capital Medical University,No.45,Changchun Street,Xuanwu District,Beijing,100053,PRC |
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| Abstract: | Objectives:To develop an effective method for comprehensive evaluation the management quality and outpatient services quality in hospitals. Methods:A combination of internal evaluation by sampling at interest departments,questionnaire among employees,HIS data analysis with external evaluation by following up the outpatient service process,survey on patient satisfaction was applied in the outpatient service evaluation. Results:The combination of various methods was useful in finding the bottleneck of outpati... |
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| Keywords: | evaluation method medical service quality outpatient service process |
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