| 医院实施感动服务的实践与体会 |
| |
| 引用本文： | 周魁宏. 医院实施感动服务的实践与体会[J]. 解放军医院管理杂志, 2006, 13(1): 40-41 |
| |
| 作者姓名： | 周魁宏 |
| |
| 作者单位： | 第455医院,上海,200052 |
| |
| 摘 要： | 在科隆博士创造的服务位阶图三层次理论指导下实施的感动服务,在服务理念上强化了“以病人为中心”;在服务行为上促进了从被动到主动,从满意到感动的转变;在质量观念上推进了从传统的单一质量观向综合的大质量观转变。
|
| 关 键 词： | 感动服务 医院管理 |
| 文章编号： | 1008-9985（2006）01-0040-02 |
| 收稿时间： | 2005-06-12 |
| 修稿时间： | 2005-06-12 |
Practice of Implement Touched Service in Hospital |
| |
| ZHOU Qui-hong. Practice of Implement Touched Service in Hospital[J]. Hospital Administration Journal of Chinese People's Liberation Army, 2006, 13(1): 40-41 |
| |
| Authors: | ZHOU Qui-hong |
| |
| Abstract: | The theory of touched service,which is implemented with the guide of three layer service rank theory created by Doctor Kelong,enhances the service principle of "take patient as the center",changes service behavior from passivity to initiative,from satisfaction to touching,pushes forward the quality view from traditional single quantity view to comprehensive big quantity view. |
| |
| Keywords: | touched service hospital management |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
|
