| 在优质护理服务试点病区开展责任制护理的效果探讨 |
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| 引用本文： | 刘东霞,吴海燕,梁勤.在优质护理服务试点病区开展责任制护理的效果探讨[J].护理研究,2011,25(32). |
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| 作者姓名： | 刘东霞 吴海燕 梁勤 |
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| 作者单位： | 中山大学附属肿瘤医院,510060 |
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| 摘 要： | 目的]在优质护理服务试点病区开展责任制护理,提高医护患满意度.方法]学习领会"优质护理服务示范工程"的精神实质,改革护士分工排班模式,实行护理组长包干责任制和护士床边工作制,提供全程、连续、无缝隙护理.结果]全体护士对"优质护理服务示范工程"知晓率达100.0%,顺利推行护理排班模式改革及责任制护理,为病人提供全程优质的护理服务,未发生1起护患纠纷,病人满意度达99.1%,护士满意度93.1%,医生满意度98.5%.结论]在优质护理服务试点病区开展责任制护理减少了护患纠纷,提高了医、护、患满意度.
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| 关 键 词： | 妇科 优质护理服务 责任制护理 |
Probe into effect of carrying out primary nursing in pilot ward of high quality of nursing services |
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| Liu Dongxia,Wu Haiyan,Liang Qin.Probe into effect of carrying out primary nursing in pilot ward of high quality of nursing services[J].Chinese Nursing Researsh,2011,25(32). |
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| Authors: | Liu Dongxia Wu Haiyan Liang Qin |
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| Institution: | Liu Dongxia,Wu Haiyan,Liang Qin(Affiliated Tumor Hospital of Zhongshan University,Guangdong 510060 China) |
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