模糊评价法分析护士对中心药房药品配送模式的满意度

目的:了解护士对中心药房药品配送模式的满意度,提高中心药房为临床配送药品的服务水平。方法:随机向149名病房护士发放调查问卷,采用模糊评价法确定因素集、评价集和权重集,构建评判矩阵,对收集的有效问卷就配送模式中3个一级指标(药师服务、配送情况、临床影响)、10个二级指标的满意度进行测评,并对测评结果进行分析。结果与结论:护士对上述3个方面的评价和整体评价均为优秀(评分均达到93分,满分100分),主要不满意表现在对病房药品科学管理水平方面;建议中心药房应进一步加强统筹管理、拓宽服务项目、提升专业服务水平等。模糊评价法可将因素定量化并从多个因素进行综合性评价,将其运用于满意度评价较为合理。

Analysis of Satisfaction Degree of Nurses to Central Pharmacy Drug Distribution Model by Fuzzy Evaluation Method

OBJECTIVE： To investigate the satisfaction degree of nurses to central pharmacy drug distribution model, and to improve drug distribution of central pharmacy. METHODS： Questionnaires were sent out to 149 nurses randomly. Fuzzy evaluation method was used to determine factor set, evaluation set and weight set, and establish evaluation matrix in order to evaluate the satisfaction degree of nurses to drug distribution model with 3 first-level indexes （pharmacists service, distribution and clinical effects） and 10 second level-indexes. The evaluation results were also analyzed. RESULTS ＆ CONCLUSIONS： The results show that nurses express highly appreciates to drug distribution model （they give a high score of 93 point to the whole drug distribution mode, the maximum score is 100）. Unsatisfactory aspect is in the field of scientific management of ward drugs. It is suggested to further strengthen overall management, expand service item and improve professional service, etc. Fuzzy evaluation method can quantify factors and evaluate various factors comprehensively. It is reasonable to use it in satisfaction degree evaluation.