门诊流程优化的研究与分析

目的分析门诊流程存在的问题,为门诊流程优化的必要性提供依据。方法调查现有门诊流程的现状,抽取500例门诊患者在收费处缴费的相关数据,并对一周内每天的挂号量及收费处打印的发票数按时间段进行分析统计。结果门诊患者就诊需要多次排队等候,高峰期排队等待时间长,门诊挂号的高峰期为每天的7:00～10:00,收费处打印发票的高峰期在每天的8:00～11:00。结论医院制定相应的策略进行门诊流程优化十分必要,基于一卡通平台通过信息化手段进行门诊流程优化是一种有效方式。

Research and analysis on the outpatient service process

Objective To analyze the problems of outpatient service process,so to provide the evidence for the necessity of optimizing outpatient service process.Methods Present situation of traditional outpatient service process was researched,while the amount of the registrations and invoices weekly and data of 500 outpatients were analyzed.Results The patients in the Out-patient Deptment have to queue frequently in the process.Especially in the registration peak time between seven o′clock to ten o′clock and the invoices peak time between eight o′clock to eleven o′ clock,the patients have to queue even logner time.Conclusion It′s necessary to optimize outpatient service process,and it is an effective method to optimize outpatient sevrice process through information technology.