我院门诊药房退药原因分析与对策探讨

目的 了解医院退药原因,为减少和规范退药行为提供参考.方法 对医院门诊药房2009年7月至12月退药情况进行分析.结果 退药的主要原因为药品不良反应,患者拒绝用药或病情发展、改变等.结论 减少退药行为的发生,可以改善医患关系,提高医疗服务质量,因此应当建立严格的退药制度,规范退药行为,保证用药安全.

Discussion on Causes of Drug Return in Outpatient Dispensary of Our Hospital and Countermeasures

Objective To investigate the reasons of drug return in the dispensary for outpatients to provide reference for the reduction and standardization of drug return.Methods The analysis was performed on the data regarding patients′drug return in the outpatient dispensary of our hospital between July and December 2009.Results The main causes of drug return were the occurrence of adverse drug reactions,patient refusing medication and progression or change of the disease,etc.Conclusion Decreasing the occurrence rate of drug repercussion can improve the relationship between doctors and patients and increase the quality of medical service.So the strict drug return system should be established to standardize the behavior of drug repercussion and ensure the medication safety.